That's right RCN, I hate you. Can you hear me? OK I'm going to rant today because it is the only thing that will keep me sane.
I regret the day that I signed up with RCN. I should have gotten Comcast. I signed up for their bundle service so I get digital cable, phone, and DSL service. It's great because you save money, its horrible because often when you lose 1 service, you lose all 3. I've had RCN for about 9 months now and this is the 2nd time that I've lost all services for a couple of days. For $150 a month, I should get better service than that?!?!??!
I've been having problems with my cable reception for over a month now. When I called, a lady in tech support told me it had to do with the time of year and the sun hitting the satellite and all this other bullshit. When she said it, I thought oh I guess that makes sense, but then when I was having the same problems around midnight, I was like WTF, the sun isn't around so why am I still having problems. It is my own fault that I just let it go for a month, but I thought it would get better. But when your Video On Demand is so hard to view that you are constantly rewinding every 5 to 10 minutes, its a little out of control.
SO I called to schedule an appointment. They sent a guy out on Saturday and he said that my signal was low and he went in the basement where the cable comes in and increased the signal. When he came up, he tested the TV and the signal was higher and the pixilation was worse. Of course that was all HE could do and RCN would have to send someone else out to check the cables that go into the building. I was told they would be out on Monday. Then about 2 hours later, I lost all services. Nice HUH? I should have just left it alone. I went from a minor annoyance with the TV, to a major annoyance, to having nothing. WTF!
Well I already had an appointment for Monday and god forbid they should pay someone to come out over the weekend so I just sucked it up. Luckily someone either in the building or nearby doesn't know how to secure their wireless network so I at least have Internet access.
So Monday rolls around, I get home from work and still no service. WTF! I call up RCN and they say someone was suppose to call on Monday to schedule an appointment which was total bullshit. I already had an appointment that the original tech made for Monday. So I give the rude lady on the phone my cell phone number so someone can call me today to tell me why no one came out and hopefully get someone out.
Of course no one calls me back today. I called them this afternoon and after scheduling an appointment for tomorrow (which I can't make since I work for a living) the lady on the phone tells me that they were out today and surveyed the lines (whatever that means). So I'm thinking I'll have service when I get home. WRONG! Since no one was home they couldn't come in to check to see if what they did worked. WTF! How am I suppose to be home
1. when I work for a living
2. when no one calls me to let me know that they are coming
I have a meeting tomorrow at work and can't make their 2-5pm appointment. So I'm saying FUCK IT! I called Comcast today at work and they are coming out on Monday to install new service. I'd rather be without for another couple days than give RCN another penny. Since they can't schedule an appointment after 6pm even though I'm without all services for 3 days now, they can kiss my ass.
I hope this blog comes up whenever anyone googles RCN.
Now I have to see if anyone can be here on Monday when Comcast comes. Sometimes being single and/or living alone really sucks. Especially when your busy at work and have meetings all the time and can't take a day off.
Well I feel much better now so if you've actually taken the time to read this entire rant, thank you.